Privacy Policy

At Medex (Private) Limited ("Medex", "we", "our", or "us"), we value your privacy and are committed to protecting the personal information of our customers, partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with us, whether through our website, email, phone, or in person.

By using our website or purchasing our products, you agree to the practices outlined in this policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Name
Company name
Email address
Phone number

b. Technical Information

IP address
Browser type and version
Device information
Website usage data (through cookies and analytics tools)

c. Business Information

Product preferences
Inquiry or quote requests

2. How We Use Your Information

We use the information we collect to:

Communicate with you about inquiries, orders, or services
Send updates, promotional materials, or company news (with your consent)
Improve our website, services, and customer experience
Comply with legal and regulatory obligations

3. Sharing of Information

Medex does not sell or rent your personal information. We only share your information with:

Trusted service providers (e.g., shipping companies, payment processors) who help us deliver our products or services
Regulatory authorities, when required for legal compliance (e.g., customs, FDA)
Internal departments within Medex for business operations and customer service

All third parties are bound by strict confidentiality agreements and data protection obligations.

4. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. This includes:

Secure servers and firewalls
SSL encryption for data transmission
Access control and authentication systems

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Analytics

We use cookies and similar technologies to enhance your browsing experience and analyze website traffic. These may collect anonymous usage data such as:

Pages visited
Time spent on site
Referring websites

You may adjust your browser settings to block cookies, but some features of the website may not function properly.

6. Your Rights

You have the right to:

Access, update, or delete your personal information
Withdraw your consent to marketing communications
Request information on how your data is being used
File a complaint with your local data protection authority if you believe your data rights are being violated

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. When data is no longer needed, it is securely deleted or anonymized.

8. International Transfers

If you are located outside of Pakistan, please note that your information may be transferred to and processed in Pakistan, where our servers and operations are based. We ensure appropriate safeguards are in place for international data transfers.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies separately.

10. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in legal requirements or business practices. Any changes will be posted on this page with an updated revision date. Continued use of our website and services indicates your agreement to the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact here.